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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q52-Q57):

NEW QUESTION # 52
Which metric is used to measure the effectiveness of the Demand to Management OMBP?

A. Customer Acquisition Cost.
B. Inventory Turnover.
C. Forecast Accuracy.
D. Supplier Lead Time.

Answer: C

Explanation:
The Demand to Management OMBP in Oracle Fusion Cloud SCM focuses on aligning supply with demand through effective forecasting and planning. The metric used to measure its effectiveness is Forecast Accuracy.
Definition: Measures how closely demand forecasts match actual demand, expressed as a percentage.
Relevance: High accuracy indicates the OMBP successfully predicts demand, enabling efficient inventory and resource planning.
Option B (Acquisition Cost): Marketing-focused, not demand management.
Option C (Inventory Turnover): Reflects inventory efficiency, not forecast effectiveness.
Option D (Lead Time): Supplier-related, not a direct measure of demand management.
Oracle Fusion Cloud SCM documentation, such as "Demand Management Guides," identifies forecast accuracy as the key metric.

NEW QUESTION # 53
What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. To focus on agent training without resolving customer issues.
B. To eliminate the need for customer support.
C. To automate customer inquiries and reduce agent interaction.
D. To provide agents with real-time customer context and AI-powered tools.

Answer: D

Explanation:
The Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service streamlines issue resolution. Its purpose is to provide agents with real-time customer context and AI-powered tools.
Real-time Context: Delivers customer history and issue details for informed responses.
AI-Powered Tools: Includes knowledge search and predictive suggestions, enhancing resolution speed and quality.
Outcome: Boosts agent efficiency and customer satisfaction.
Option A (No Support): Contradicts the OMBP's service focus.
Option B (Training): Training alone doesn't address resolution.
Option D (Automation): Focuses on agent assistance, not full automation.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," supports this purpose.

NEW QUESTION # 54
What is the purpose of the Global Order Promising feature in Oracle Fusion Cloud SCM?

A. To focus only on local inventory availability.
B. To provide real-time order commitment dates based on supply and demand constraints.
C. To eliminate the need for supplier collaboration.
D. To guarantee same-day delivery for all orders.

Answer: B

Explanation:
The Global Order Promising (GOP) feature in Oracle Fusion Cloud SCM ensures accurate order fulfillment planning. Its purpose is to provide real-time order commitment dates based on supply and demand constraints.
Functionality: GOP analyzes global inventory, production capacity, and supplier lead times to calculate realistic delivery dates.
Benefit: Enhances customer satisfaction by setting reliable expectations in real-time.
Option A (No Collaboration): GOP integrates supplier data, not eliminates it.
Option C (Same-Day Guarantee): Unrealistic and not its purpose.
Option D (Local Focus): GOP considers global, not just local, constraints.
Oracle Fusion Cloud SCM documentation, such as "Order Management Guides," details GOP's real-time promising capability.

NEW QUESTION # 55
Which KPI provides a comprehensive evaluation of the Nurture to Opportunity OMBP's success in Oracle Fusion Cloud CX Marketing?

A. Number of new customer acquisitions and the total revenue generated from the targeted opportunity.
B. Sales teams' productivity and training hours dedicated to the campaign nurturing process.
C. Website traffic and engagement metrics, such as page views and conversion rates.

Answer: A

Explanation:
The Nurture to Opportunity OMBP in Oracle Fusion Cloud CX Marketing focuses on nurturing leads into sales opportunities. The KPI that provides a comprehensive evaluation of its success is the number of new customer acquisitions and the total revenue generated from the targeted opportunity.
New Customer Acquisitions: Measures the OMBP's ability to convert nurtured leads into customers, reflecting its effectiveness.
Total Revenue Generated: Ties nurturing efforts to financial outcomes, providing a holistic view of business impact.
Together, these metrics assess both quantity and value, key to a comprehensive evaluation.
Option A (Productivity/Training): Internal metrics don't directly measure nurturing success.
Option B (Website Metrics): Engagement is an intermediate step, not a comprehensive outcome.
Oracle Fusion CX Marketing documentation, like "CX Analytics FAQs," highlights acquisition and revenue as critical success KPIs for nurturing processes.

NEW QUESTION # 56
How is the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance measured?

A. By evaluating manager feedback regarding the OMBP's success.
B. By analyzing sales metrics, such as deal size and pipeline growth post-coaching.
C. By counting the number of coaching sessions conducted.
D. By reviewing the coaching plan's structure and content.

Answer: B

Explanation:
The effectiveness of the Coaching Plan to Performance OMBP is best measured by analyzing sales metrics, such as deal size and pipeline growth post-coaching. This approach ties coaching directly to tangible business outcomes, reflecting its impact on sales performance.
Deal Size: Indicates whether coaching improves reps' ability to close higher-value deals.
Pipeline Growth: Shows if coaching enhances opportunity creation and progression.
These metrics provide objective evidence of productivity and revenue improvements, the ultimate goals of coaching.
Option A (Manager Feedback): Subjective feedback is useful but lacks the precision of data-driven metrics.
Option B (Plan Structure): Reviewing content doesn't measure real-world impact.
Option D (Session Count): Quantity of sessions doesn't guarantee quality or results.
Oracle Fusion CX Sales Performance documentation, including "CX Analytics FAQs," underscores sales metrics as the standard for evaluating performance-focused processes like coaching.

NEW QUESTION # 57
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